Last Updated: 15/05/2025

At get-RC, we strive for transparency and fairness in all transactions. Please read this policy carefully before placing an order.

1. Refund Eligibility

We only issue refunds under the following conditions:
✅ Product Unavailable: If an item is out of stock and cannot be fulfilled.
✅ Shipping Restrictions: If an order is placed from a banned country (e.g., USA, UK) and cannot be shipped.

2. Non-Refundable Situations

No refunds will be granted for:
❌ Customs Seizures or Returns – If your package is seized or returned by customs, we do not offer refunds or reshipments.
❌ Dissatisfaction Without Proof – If you are unsatisfied with a product but do not provide an NMR/HPLC lab test proving impurity or mislabeling.
❌ Incorrect/Outdated Address – If you enter a wrong or old shipping address, we cannot refund or reship.
❌ Lost or Stolen Packages – Once the order is dispatched, we are not responsible for theft, loss, or delivery failures beyond our control.

3. No Returns Accepted

  • All sales are final. We do not accept product returns under any circumstances.
  • If a product arrives damaged or incorrect, contact us within 48 hours with photo/video evidence for case review.

4. Special Case Review

In rare and exceptional cases, we may review refund requests at our sole discretion.

  • Contact [email protected] with:
    • Order number
    • Detailed explanation
    • Supporting evidence (if applicable)

5. How Refunds Are Processed

  • Approved refunds will be issued to the original payment method (excluding transaction fees).
  • Cryptocurrency refunds may take 3-5 business days due to blockchain processing.

6. Policy Updates

We reserve the right to modify this policy. Changes apply to future orders upon posting.

By placing an order, you acknowledge and agree to these terms.

Key Takeaways:

🔹 No refunds for seizures, wrong addresses, or lost packages.
🔹 NMR/HPLC proof required for quality disputes.
🔹 Absolutely no returns – all sales are final.
🔹 Exceptions reviewed case-by-case.

For questions, contact: [email protected]