Shipping Costs

Why is my shipping rate higher than expected?
Shipping fees (€7–€32) vary based on:

  • Product type: Some require special handling
  • Warehouse locations: Multi-product orders may ship from different facilities, combining fees

Affiliate Program

Do you offer a referral/affiliate program?
Not currently. We’re developing a structured program—stay tuned for updates.

Shipping Origins

Where do orders ship from?
Primary locations:

  • Europe: Dedicated “EU Chemicals” and “EU Meds” categories
  • Global: China, India (varies by inventory)
    Check product pages for real-time stock locations.

Product Verification

How can I test my product’s authenticity?
Recommended methods:

  1. Lab Analysis:
  2. Reagent Tests:
    • Marquis/Mecke (for basic substance group identification)

Shipping Restrictions

Do you ship to my country?

  • Automated Block: Checkout disabled for prohibited destinations
  • Banned Countries: USA, UK, Australia, New Zealand, Arab nations, Southeast Asia
  • Your Responsibility: Verify local laws before ordering

Tracking & Delivery

Where’s my tracking number?

  1. Log in → My Orders
  2. Click “View” beside your order
  3. Tracking appears if assigned (updates within 24–48 hrs)

What if my order is seized or lost?

  • Reships: Only for tracked shipments
  • Refunds: Rarely granted (case-by-case for unshipped orders)

Delivery Timeline:

  • Standard: ~2 weeks
  • Delays: Up to 30 days (customs, holidays, etc.)

Payment Methods

Credit Cards?
No.

Cryptocurrencies?

  • Bitcoin: via BTCPay
  • Other cryptocurrencies: via Plisio

Customer Support

Best way to contact you?