Shipping Costs
Why is my shipping rate higher than expected?
Shipping fees (€7–€32) vary based on:
- Product type: Some require special handling
- Warehouse locations: Multi-product orders may ship from different facilities, combining fees
Affiliate Program
Do you offer a referral/affiliate program?
Not currently. We’re developing a structured program—stay tuned for updates.
Shipping Origins
Where do orders ship from?
Primary locations:
- Europe: Dedicated “EU Chemicals” and “EU Meds” categories
- Global: China, India (varies by inventory)
Check product pages for real-time stock locations.
Product Verification
How can I test my product’s authenticity?
Recommended methods:
- Lab Analysis:
- Reagent Tests:
- Marquis/Mecke (for basic substance group identification)
Shipping Restrictions
Do you ship to my country?
- Automated Block: Checkout disabled for prohibited destinations
- Banned Countries: USA, UK, Australia, New Zealand, Arab nations, Southeast Asia
- Your Responsibility: Verify local laws before ordering
Tracking & Delivery
Where’s my tracking number?
- Log in → My Orders
- Click “View” beside your order
- Tracking appears if assigned (updates within 24–48 hrs)
What if my order is seized or lost?
- Reships: Only for tracked shipments
- Refunds: Rarely granted (case-by-case for unshipped orders)
Delivery Timeline:
- Standard: ~2 weeks
- Delays: Up to 30 days (customs, holidays, etc.)
Payment Methods
Credit Cards?
No.
Cryptocurrencies?
- Bitcoin: via BTCPay
- Other cryptocurrencies: via Plisio
Customer Support
Best way to contact you?
- Email: [email protected] (24–72 hr response time)
- Live Chat: Limited availability