About Us

Who We Are

get-RC is a specialized e-commerce platform focused on the global distribution of high-purity research chemicals for laboratory use.

Our Locations

  • Warehouses: low risk countries in Europe
  • International Products: Sourced from China or India

Business Hours

  • Customer Support: 10:00 – 22:00 CET (Mon–Fri, excluding holidays)
  • Email Response Time: Within 24 hours
  • Online Orders: 24/7 purchasing available

Contact Options

Questions We Can/Cannot Answer

✅ Supported Inquiries: Shipping, product quality, company policies
❌ Unsupported Inquiries: Testing methods, reconstitution, or research-specific guidance

Products

Legality

All products are legal for non-therapeutic research in the EU and most countries. Verify your local laws before purchasing.

Returns & Exchanges

  • No returns, but free exchanges for incorrect deliveries.
  • A NMR test result may be required for verification.
  • See our Terms & Conditions for details.

Purity Guarantee

All chemicals are ≥98% pure, verified via advanced analytical techniques.

Intended Use

Products are strictly for laboratory research, not for human or veterinary use.

Delivery

Shipping Methods

  • EU Chemicals: by Post no tracking number
  • Meds: best courier for your country with tracking number
  • Holiday Delays: Possible due to courier backlog

Dispatch Timeline

Orders ship within 48-72 hours after payment confirmation.

Tracking

  • Tracking Number: Emailed post-dispatch (updates may take 24–48 hours).
  • Issues? Contact support if tracking fails after 48 hours.

Global Shipping

  • European countries only
  • Discreet Packaging: Secure and confidential.

Delivery Guarantee

We ensure dispatch and provide tracking (for Meds orders). No guarantees for customs delays or seizures.

Payment

Accepted Methods

  • Cryptocurrencies: Bitcoin (via BTCPay), other cryptocurrencies (via Plisio)

Order Cancellation

  • Pre-payment: Free cancellation
  • Post-payment: Case-by-case evaluation