About Us
Who We Are
get-RC is a specialized e-commerce platform focused on the global distribution of high-purity research chemicals for laboratory use.
Our Locations
- Warehouses: low risk countries in Europe
- International Products: Sourced from China or India
Business Hours
- Customer Support: 10:00 – 22:00 CET (Mon–Fri, excluding holidays)
- Email Response Time: Within 24 hours
- Online Orders: 24/7 purchasing available
Contact Options
- Email: [email protected]
Questions We Can/Cannot Answer
✅ Supported Inquiries: Shipping, product quality, company policies
❌ Unsupported Inquiries: Testing methods, reconstitution, or research-specific guidance
Products
Legality
All products are legal for non-therapeutic research in the EU and most countries. Verify your local laws before purchasing.
Returns & Exchanges
- No returns, but free exchanges for incorrect deliveries.
- A NMR test result may be required for verification.
- See our Terms & Conditions for details.
Purity Guarantee
All chemicals are ≥98% pure, verified via advanced analytical techniques.
Intended Use
Products are strictly for laboratory research, not for human or veterinary use.
Delivery
Shipping Methods
- EU Chemicals: by Post no tracking number
- Meds: best courier for your country with tracking number
- Holiday Delays: Possible due to courier backlog
Dispatch Timeline
Orders ship within 48-72 hours after payment confirmation.
Tracking
- Tracking Number: Emailed post-dispatch (updates may take 24–48 hours).
- Issues? Contact support if tracking fails after 48 hours.
Global Shipping
- European countries only
- Discreet Packaging: Secure and confidential.
Delivery Guarantee
We ensure dispatch and provide tracking (for Meds orders). No guarantees for customs delays or seizures.
Payment
Accepted Methods
- Cryptocurrencies: Bitcoin (via BTCPay), other cryptocurrencies (via Plisio)
Order Cancellation
- Pre-payment: Free cancellation
- Post-payment: Case-by-case evaluation